Products

Adaptive Desktop

The Adaptive Desktop is all about making Windows applications as easy to deploy and manage as web applications. The applications built on top of the Adaptive Desktop environment can dynamically change based upon a users rights and permissions. We are building an intelligent platform to deliver the right applications to each user based upon their job function. For instance a call center supervisor may run a command center module within their Adaptive Desktop where they can monitor their agents on their team.

They can also interact with them through our Messaging service to help answer questions. A call center agent application may change depending on which client they are taking calls for during their shift. The Adaptive Desktop system could be configured to give an agent access to Client A’s application on Mondays and Tuesdays, but Client B’s application the rest of the week. One of the other key benefits of the Adaptive Desktop is the ability to create applications that “look and feel” the same. This is done through style and skinning features of the environment. This will also help with accessibility for disabled agents.

However the Adaptive Desktop is not limited to just call center applications. It can be used to deliver any type of Windows application, such as a corporate dashboard, portal site, system and application management tools. Some of the features of this system are listed below.

1. Support for 3rd party and custom plugins.
2. Dynamic creation of applications based upon user entitlements and permissions.
3. Common skinning/styling of applications to provide a consistent look and feel for hosted applications.
4. Set of reusable common components and services, such as single-sign on, application usage tracking support.

Enterprise Application Framework

The EAF is built using .Net technologies and implements common software design patterns. It also defines guidance to be used to accelerate development of applications both client and server side. To develop robust, scalable and pluggable applications requires huge investments into research and development to build the reusable foundational components to build your applications on top, EAF is our collection of reusable foundational components that we can use on every product we develop saving us time and money. Below is a list of some of the foundational components and services provided by EAF.

1. Tracing / Logging services
2. Caching services
3. Workflow engine
4. Object management and lifetime services
5. Dynamic definition of application via xml files
6. Event broker service

Web/Application Hosting

• See Application hosting.

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